Assessor Resource

FNSFMK619
Develop and implement policies and procedures to support organisational values and culture

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to develop and implement policies and procedures that embed and promote values and culture in an organisation.

It involves assessing the current state of the organisation’s values and culture, modelling organisational values, embedding ethical practice into the organisation's culture and processes and promoting ethical leadership and decision making at all levels of the organisation.

It applies to responsible managers in financial services organisations, who are responsible for leading and influencing work practices and conduct in the organisation. They use cognitive and creative skills to review, critically analyse, consolidate and synthesise knowledge, in order to generate ideas and provide solutions to complex problems. They use communication skills to demonstrate their understanding of theoretical concepts and to transfer knowledge and ideas to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement policies and procedures that support organisational values and culture for at least one vulnerable area in an organisation or business unit’s current practices.

In the course of the above, the candidate must:

assess conduct risks in business unit or organisation

establish process for reporting suspected breaches of organisational values and culture.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key requirements of licence obligations

key features of policies and procedures, including:

expectations of conduct within organisation and with external stakeholders

strategies for implementing policies and procedures to reinforce organisational values and culture

strategies for application to complex ethical problems

reporting methods for suspected breaches and unethical conduct

information sources of organisational values and culture, including:

organisation’s vision and mission statements

financial services industry code of conduct

organisational code of conduct and protocols

communication methods for promoting policies and procedures relating to organisational values and culture

leadership styles and their application in supporting the organisation’s mission, objectives and values.

industry standard tools and techniques used for establishing metrics for implementation of policies and procedures and recording and storing data

strategies and protocols that can be used to identify and address actions that are not aligned with organisational values.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

common office equipment, technology, software and consumables

organisational information systems and data, including legislation, regulations, and tools required to produce the performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement policies and procedures that support organisational values and culture for at least one vulnerable area in an organisation or business unit’s current practices.

In the course of the above, the candidate must:

assess conduct risks in business unit or organisation

establish process for reporting suspected breaches of organisational values and culture.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key requirements of licence obligations

key features of policies and procedures, including:

expectations of conduct within organisation and with external stakeholders

strategies for implementing policies and procedures to reinforce organisational values and culture

strategies for application to complex ethical problems

reporting methods for suspected breaches and unethical conduct

information sources of organisational values and culture, including:

organisation’s vision and mission statements

financial services industry code of conduct

organisational code of conduct and protocols

communication methods for promoting policies and procedures relating to organisational values and culture

leadership styles and their application in supporting the organisation’s mission, objectives and values.

industry standard tools and techniques used for establishing metrics for implementation of policies and procedures and recording and storing data

strategies and protocols that can be used to identify and address actions that are not aligned with organisational values.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

common office equipment, technology, software and consumables

organisational information systems and data, including legislation, regulations, and tools required to produce the performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Source and interpret information related to organisation’s values and culture 
Analyse the implications of the licence obligation to provide financial services ‘efficiently, honestly and fairly’ for the organisation’s operations. 
Identify threats to organisational purpose, vision and mission and develop strategies to act on them. 
Identify policies and procedures that do not align to organisational values and culture 
Interpret organisational values in terms of the company’s vision statement and mission 
Articulate an organisational purpose that is meaningful for staff of organisation or business unit 
Ensure common understanding by discussing organisational purpose and values with staff 
Influence the development of policies and procedures to align with organisational purpose, vision, mission and organisational values and in accordance with organisational procedures 
Influence the development of policies and procedures that allow individuals to safely report potential breaches of organisational values and procedures 
Review and revise policy and procedures in consultation with key stakeholders 
Identify and assess accountability structures in the organisation to determine alignment with organisational purpose and values 
Establish strategies to monitor and evaluate performance for alignment with organisational values 
Communicate policies, procedures, conduct expectations, requirements and guidance to staff according to strategy 
Assess conduct risks in business unit or organisation and develop conduct guidance for staff 
Establish metrics to identify weaknesses and threats to organisational values and culture 
Identify weaknesses and threats to organisational culture by monitoring established metrics 
Develop remedial strategies and training to address conduct risks, identified weaknesses and threats 

Forms

Assessment Cover Sheet

FNSFMK619 - Develop and implement policies and procedures to support organisational values and culture
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

FNSFMK619 - Develop and implement policies and procedures to support organisational values and culture

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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